Arsenal Membership FAQ
Frequently Asked Questions
Subscribe and gain immediate access to our entire product library, including every single product created by your friends here at Go Media.
There are a few exceptions, however. These products include those by the following artists: Brandon Rike, Ian Barnard and Already Been Chewed.
The membership includes our standard licensing only. If you need to purchase an item for use on more than one computer, or if you need to purchase extended licensing for a product, please do so. Here is information on our terms.
We recently asked you, our loyal customers, what you wanted most out of the Arsenal moving forward.
You told us that while, you really love what we do and faithfully come back for more (month after month), you are hungry for more. You want more exclusive and epic products, as only Go Media can deliver, at a more affordable rate.
We are so proud to introduce to you - our Arsenal army - your very own creation - the Arsenal membership.
The Arsenal membership gives you access to our entire product library* (over $11k worth of products and counting). You will also stay on the cutting edge of design with new and exclusive products that you will only find here on the Arsenal.
"Teach me oh wise ones. I'm hungry for more."Awesome Arsenal Fan
In addition, you'll gain entry to our online community, where you can access to tutorials, articles, interviews, podcasts, and videos.
We created this subscription with good faith in our customers. Please do not abuse your subscription. It was created with the intention that you download products as needed for projects during the time you are an active customer. We ask that you not stockpile the entire library for later use.
Yes! It's real. We are obsessed with helping provide awesome resources for the design community. Sign up for the Arsenal Membership and get instant access to over $11K in the World's Best Design Resources. (Yep, we hook you up all of the vectors, mockup templates, textures, tutorials we've been creating since 2006.*) You also get access to every product we release here on out. So check back with us as often as you like and go download crazy whenever you see something new (always in our "featured products" section. It's like having a birthday, with brand new presents to open each and every week! (*There are a few exceptions listed on the bottom of this page, but fear not! Every single template, vector and texture is included.)
Along with all of the incredible design resources, you get access to all of our exclusive content, which includes interviews, articles, podcasts, videos and talks from our very own conference, Weapons of Mass Creation Fest. You'll also get an invitation to our Private Facebook group and ALL THE HUGS. (Virtual ones.)
We know - sounds hard to believe, but we swear that there isn't one. You can cancel in an instant simply by heading to My Account > View Orders, then to Subscriptions. Here, you'll be able to cancel your account. But we know you won't want to, because this is a gift that keeps on giving! No hard feelings if you decide to go, though. (And you can always come running back into our arms whenever you like.)
Don't worry! The Arsenal as you know it has not gone away. Please feel free to purchase products on an individual basis as you always have.
Sign up for our mailing list. No spam, we promise. But we can't promise there will be no puppet videos.
You will also get an invite to our Private Facebook group. Look out for that in your inbox. This is a great place to look out for our new product releases.
Please note: we do not accept refunds for our Arsenal Membership as this is a digital product. Instead, we do have a simple cancellation process, outlined below.
Need to cancel your subscription? It's easy. Simply head to the "My Account" tab in the upper right-hand side of the screen and click "View Orders" beneath that drop-down. Look for your Active Subscription underneath the "My Subscription" header. Simply cancel your subscription here. Canceling before the month is through? Don't worry! Your subscription will not deactivate until the month is over. Also, can you please tell us why so that we can make the Arsenal membership experience better in the future?
Bummer! There are a few reasons your account is on hold. It might be due to an expired card, inactive account, or address change. No worries, let's get you back up and running. Simply head to this page and you'll be up and running in no time!
Unfortunately, our support channels cannot provide downloads without an active subscription. For this reason, please ensure you have properly downloaded all orders before canceling.
Note: Products not yet included in our subscription include: PosterPress for Photoshop, Ink Pad Rubber Stamp Effect, Dusty's Print Shop Smart PSD, Gold Leaf Press, Texture Press: Instant Texture Effects Kit, Vintage Hand Drawn Logo Kit, Hand Drawn Lettering Supply Kit, Hand Drawn Logos: Skateboard Pack, Inkwell: Ink Effects for Photoshop, Texture Effects: Ink Buddie Instant Screen Printing, Custom Clothing Label Pack, Hand Drawn Vintage Logos: Motorcycle Pack, Vintage Logos: Logos from the Great Outdoors, Exposurex2, Sign Painters Studio, Photoshop Video Tutorial: Render an Architectural Scene, Amelia Script (Fine), Amelia Script (Draft), Betterfly, Flamingo, The Secret. These products may be purchased on an individual basis. Please stay tuned for updates.